Reviews

9.4
Review score

Score Breakdown

Cleanliness
9.7
Comfort
9.6
Property location
9.1
Facilities
9.6
Staff
9.7
Value
8.6

Reviews

    Lily
    us

    Review score

    10
    16 May 2018
    There are no comments available for this review.
    Sonal
    gb

    Review score

    3.3
    10 May 2018

    Avoid this place - the absolute worst value for money we had encountered in our 2.5 week Japan trip.

    I have no idea how this hotel can be considered luxurious. The staff were very unaccommodating, the common area were freezing and very dated, the room was the most subpar we had in our whole 2 week stay (despite being the most expensive!). The sink was cracked, the furniture looked as though it was discarded from someone’s office after being used for 20 years, the bathroom was super drafty, the onsen was completed covered with no view. The hotel also rushed us out by repeatedly coming to our room before check out time, despite being almost completely empty. Do not stay here! Use your money more wisely and stay at Kinnotake Tonosawa (which was absolutely beautiful / amazing rooms and service!).
    The food was actually very well done. The kaiseki dinner was lovely, as was he Japanese breakfast.
    DI
    cn

    Review score

    9.6
    9 May 2018
    very good experience in hakone
    Vesela
    bg

    Review score

    7.5
    1 May 2018
    There are no comments available for this review.
    Kat
    fi

    Review score

    9.6
    27 April 2018

    Lovely hideaway

    The location is close to the lake, really lovely and very peaceful. This ryokan has a beautiful garden. Rooms are big, with a view. The staff and service are amazing, you will experience true japanese hospitality. Food is also very good and beautifully presented. Be sure to not miss the onsen, beautiful and tranquil. Comfortable futon beds.
    Daniel
    gb

    Review score

    9.2
    24 April 2018
    The staff were incredible
    Iris
    fi

    Review score

    9.6
    24 April 2018

    Very nice and authentic ryokan experience in great location and beautiful surroundings.

    KHINE WIN
    sg

    Review score

    9.6
    22 April 2018

    Worth every single cent!

    Nothing
    The service is top notch! The garden is so beautiful and the staff are amazing! We were served with the best quality of food and facilitate are great as well. Highly recommend the place.
    Aleks
    us

    Review score

    10
    19 April 2018
    There are no comments available for this review.
    Mary
    it

    Review score

    9.2
    17 April 2018
    There are no comments available for this review.
    jo

    Review score

    10
    15 April 2018

    A piece of paradise

    Nothing
    The extavagant service and the private hot spring water at the garden.
    Chelsea
    au

    Review score

    9.6
    7 April 2018

    Otherworldly food and onsen experience

    Beautiful place, food and staff amazing traditional experience! The food for both dinner and breakfast was one of the highlights of my trip to Japan
    ru

    Review score

    9.6
    6 April 2018
    A bit expensive, but worth it after all. Check in is late, check out is early. But this is also reasonable if you think how much work they put into maintaining the standard.
    Beautiful traditional stay. If you are not ready for people constantly treating you like some sort of a royal family -- it's not your place. :) The personnel -- from check-in ladies to your personal room maid, to literally anyone you will meet on the property is wrapping you in exclusive care and attention. Food is amazing and it's a lot. The private volcano-heated hotspring bath in the room is nothing but amazing. Room is huge -- feels more like renting a house. Garden is very pretty. Did not try any of the pulic facilities due to some inked skin, but did not feel left out in any way. Mount Fuji is visible from the garden and it's gorgeous. The shop has a good selection of nice Japanese handcrafted things.
    DyCh
    us

    Review score

    7.9
    30 March 2018

    Excellent Staff / Amazing Meal Service !

    Rooms had outdated telephones, some marks on the walls, unsightly cords from tv / phone but overall, the stay was very nice.
    The meal service was outstanding with high quality, traditional Japanese food. Chef is a true artist and very accommodating and polite staff. Thank you for a memorable experience!
    kr

    Review score

    9.2
    30 March 2018
    A bit far from the station "hakone yumoto".
    Very comfortable bed, very kind staffs, nice dinner and breakfast
    Chi Hung Peter
    hk

    Review score

    10
    23 March 2018
    There are no comments available for this review.
    Ardi
    de

    Review score

    9.6
    12 May 2018
    There are no comments available for this review.
    Shanaz
    us

    Review score

    10
    30 April 2018
    There are no comments available for this review.
    Alan
    my

    Review score

    9.2
    29 April 2018
    There are no comments available for this review.
    angela
    us

    Review score

    10
    10 April 2018

    Definitely not cheap but appriciate the value which come with the price!!

    Providing shuttles to Odawa train station or downtown would be nice!! taxi was expensive!! $25-$30 one way.
    Amazing facility with full service staffs and the view of FUJI mountain was stunning!!!! Highly recommended for people who are looking for 100 % satisfaction with their vacation stay.. last but not least, the breakfast and dinner is the BEST.. Presentation, Taste and our room service person were outstanding!! definitely exceeded my expectation!!
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