Avoid this place - the absolute worst value for money we had encountered in our 2.5 week Japan trip.
I have no idea how this hotel can be considered luxurious. The staff were very unaccommodating, the common area were freezing and very dated, the room was the most subpar we had in our whole 2 week stay (despite being the most expensive!). The sink was cracked, the furniture looked as though it was discarded from someone’s office after being used for 20 years, the bathroom was super drafty, the onsen was completed covered with no view. The hotel also rushed us out by repeatedly coming to our room before check out time, despite being almost completely empty. Do not stay here! Use your money more wisely and stay at Kinnotake Tonosawa (which was absolutely beautiful / amazing rooms and service!).
The food was actually very well done. The kaiseki dinner was lovely, as was he Japanese breakfast.
very good experience in hakone
The location is close to the lake, really lovely and very peaceful. This ryokan has a beautiful garden. Rooms are big, with a view. The staff and service are amazing, you will experience true japanese hospitality. Food is also very good and beautifully presented. Be sure to not miss the onsen, beautiful and tranquil. Comfortable futon beds.
The staff were incredible
Very nice and authentic ryokan experience in great location and beautiful surroundings.
Worth every single cent!
The service is top notch! The garden is so beautiful and the staff are amazing! We were served with the best quality of food and facilitate are great as well. Highly recommend the place.
A piece of paradise
The extavagant service and the private hot spring water at the garden.
Definitely not cheap but appriciate the value which come with the price!!
Providing shuttles to Odawa train station or downtown would be nice!! taxi was expensive!! $25-$30 one way.
Amazing facility with full service staffs and the view of FUJI mountain was stunning!!!! Highly recommended for people who are looking for 100 % satisfaction with their vacation stay.. last but not least, the breakfast and dinner is the BEST.. Presentation, Taste and our room service person were outstanding!! definitely exceeded my expectation!!
Otherworldly food and onsen experience
Beautiful place, food and staff amazing traditional experience! The food for both dinner and breakfast was one of the highlights of my trip to Japan